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FAQ

Product

How to choose a belt ?

First of all, you need to choose the model that you like the most. The models are determined by the buckles. Since every bicycle tire is unique, you need to choose from the list of belts available in the section of the model chosen. After that, you need to select your size in the filter on the top of the list of belts (consult the sizes chart on the right). Finally, you choose the tread that you prefer and that's it, you are ready to proceed with the purchase.

Where do the bicycle tires originate from?

We reuse tires from bicycle that were ridden here, in Quebec. Each year, a large quantity of bicycle tires are sent to landfills, and, by reusing this material, C5H8 COLLECTION is playing its part for the environment.

Where is the product made?

The product is fabricated entirely in Quebec. As well, the main part of production is done in Montréal, where C5H8 COLLECTION’s main workshop is located.

What do you mean by “vegetal” leather?

By vegetal leather we mean a leather whose tanning is made using vegetable matter. The process is simple: The leather is soaked in bark baths for a period of time, which allows the leather to become more supple and easier to work with. Vegetable tanning offers an ecological alternative to standard chrome tanning that uses techniques that are very harmful for the environment.

Are the buckles interchangeable?

The buckles are permanently affixed to the belts, so it is therefore impossible to change the buckle. Althought, some models have a removable buckle...

How many belts can be made from one tire?

This depends on the type of tire used and the belt model that we fabricate. In general, we make only one belt per tire, but with some models we are able to make between two and four.

Is it possible to have a belt made from my own bicycle tires?

For the moment, it is not possible for C5H8 COLLECTION to engage in such practices. However, if demand becomes strong enough for this type of product, we may decide to pursue this avenue. Don’t hesitate to send us your special requests!

Delivery / Return merchandise

What is the timeframe for delivery?

The delays can vary from three to five days, depending on where you live.

Is it possible to find out the exact delivery date?

All orders are shipped using a carrier, who delivers within 48 to 72 hours after shipping. At the time your item is shipped, you will receive an email informing you that your order has been collected by the carrier.

What to do if the product you received is defective or damaged?

If the product you received is defective, send us a message at the following address: service@c5h8.ca and be sure to explain the product’s defect (attach an image, if possible), and a member of our customer service team will contact you to explain the procedure to follow. If the defective product is returned in its original state within 30 days of reception, we will reimburse the cost directly onto the card that was used in the online purchase. You can then choose a new belt from our online boutique!

Please note: The C5H8 COLLECTION products are made using recyclable materials. It is therefore normal to find wear marks from their previous use. This characteristic is an integral part of our products and is precisely what distinguishes them from traditional products made entirely of new materials.

I am having difficulties with my online purchase. Who can I contact?

Please send us an email at the following address: service@c5h8.ca. Include your contact information and a member of our customer service team will contact you to answer your questions.